REFUND POLICY

Refund Policy

At Livqento, we want every crochet accessory to feel like a charming and useful addition to your everyday routine.

If an eligible item does not meet your expectations, you may request a return under the conditions below.

1. 30-Day Return Period

You have 30 days from the date your order is delivered to request an eligible return.

Returned products must generally be unused, unworn, unwashed, undamaged, and in their original condition.

Original packaging, tags, accessories, and other included materials should also be returned where applicable.

Because crochet products may naturally contain small differences in stitching, texture, shape, and dimensions, minor handmade variations are not normally considered defects.

2. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, materially different from the product ordered, or missing an important component, contact us at service@livqento.com within 48 hours of delivery.

Please include your order number, a clear description of the problem, photographs of the product, and photographs of the shipping packaging where relevant.

After reviewing your request, we may offer a replacement, refund, replacement component, or another appropriate resolution.

3. How to Request a Return

First, email service@livqento.com with your order number and the reason for the return.

Our customer service team will review the request and provide return authorization and instructions where applicable.

Do not return products without receiving return instructions.

Items should be packaged securely to prevent damage during transit.

For returns unrelated to a confirmed defect, shipping error, or product-quality problem, return shipping costs may be the responsibility of the customer.

4. Refund Processing

After we receive and inspect an approved return, we will notify you of the outcome.

Approved refunds are generally processed within 3–5 business days after inspection.

Refunds are normally issued to the original payment method.

Banks and payment providers may require an additional 5–10 business days before the refunded amount appears on your account.

Original shipping charges may be non-refundable unless required by law or the return resulted from an error on our part.

5. Items That May Not Be Returnable

Gift cards are non-refundable except where required by law.

Products that have been used, washed, heavily worn, altered, damaged after delivery, or returned in materially different condition may not qualify for a standard return.

Personalized, monogrammed, or individually customized products may not be returnable unless they arrive damaged, defective, or incorrect.

Items specifically marked Final Sale may not qualify for standard returns where permitted by applicable law.

Nothing in this policy is intended to limit mandatory consumer rights that cannot legally be waived.

Return Address Notice

Please do not send returns to our registered business address unless our customer service team specifically instructs you to do so.

Approved returns may need to be shipped to a designated return facility.

Questions About Returns?

Email: service@livqento.com

Livqento — Thoughtful pieces, carefully supported.