SHIPPING POLICY
Shipping Policy
At Livqento, receiving your order is part of the experience.
We work to prepare each package carefully and provide clear shipping information from checkout through delivery.
The timeframes and free-shipping threshold below follow the current structure used by the reference website. nuvorexi
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Processing time does not include carrier transit time.
Orders placed during weekends, public holidays, promotional events, or unusually high-volume periods may require additional processing time.
2. Estimated Shipping Times
For United States orders, standard delivery generally takes approximately 5–12 business days after dispatch.
International delivery times vary depending on destination, carrier, customs processing, and local postal operations.
Shipping estimates are provided for convenience and are not guaranteed delivery dates.
Available shipping services and estimated costs will be shown during checkout where applicable.
3. Shipping Rates
Eligible orders totaling US$49 or more qualify for free standard shipping unless otherwise stated.
For orders below US$49, applicable shipping charges will be displayed during checkout based on the delivery address and available shipping service.
4. Tracking Information
Once an order has been shipped, tracking information will be sent by email when available.
Tracking systems may require some time after dispatch before the first carrier update appears.
5. Address Information
Customers are responsible for providing a complete and accurate shipping address.
Please review your address carefully before submitting your order.
If you discover an error, contact service@livqento.com as soon as possible.
Once an order has entered fulfillment or has been shipped, we cannot guarantee that an address can be changed.
6. Delivery Delays
Shipping delays may occasionally occur because of circumstances outside our reasonable control, including carrier disruptions, severe weather, customs inspections, high seasonal volume, transportation interruptions, incorrect addresses, local delivery restrictions, or other force majeure events.
We will provide reasonable assistance when possible, but estimated delivery times cannot be guaranteed.
7. Lost or Missing Packages
If tracking shows an unusual delay or your package appears to be missing, contact us with your order number.
We may work with the carrier to investigate the shipment before determining the appropriate resolution.
8. Damaged Packages
If an item arrives damaged, contact service@livqento.com within 48 hours of delivery.
Please provide clear photos of the product and shipping packaging.
Our team will review the issue and assist with an appropriate resolution.
9. P.O. Boxes and Restricted Addresses
Some shipping carriers may have restrictions on delivery to P.O. Boxes, military addresses, remote locations, or certain international destinations.
Where possible, please provide a complete residential or commercial street address.
10. Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.
Unless clearly stated otherwise during checkout, these charges are the responsibility of the recipient.
Contact Our Shipping Team
Email: service@livqento.com
Livqento — Small things, carefully delivered.