TERMS OF SERVICE
Terms of Service
Welcome to Livqento.
These Terms of Service govern your access to and use of livqento.com, including purchases made through the website.
Livqento is operated by:
Shaanxi Maoyan Tianxiyu Technology Co., Ltd.
Registered Address: Room G141, Unit 2, Building 6, Phase II, Linkong Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China
Email: service@livqento.com
By accessing the website, creating an account, or purchasing products, you agree to these Terms and other policies made available on livqento.com.
1. Intellectual Property
Website content, including Livqento branding, product photography, logos, graphics, product descriptions, packaging artwork, text, video, layouts, and other original content, belongs to Livqento, its operator, licensors, suppliers, or applicable rights holders.
You may browse and use the website for lawful personal shopping purposes.
You may not commercially reproduce, distribute, republish, imitate, scrape, modify, exploit, or use protected content for brand impersonation without appropriate permission.
2. Product Information
We make reasonable efforts to provide accurate product descriptions, measurements, materials, colors, photographs, and other product information.
Crochet and textile products may show minor differences in stitching, dimensions, yarn texture, decorative placement, color, or shape because of production methods and handcrafted finishing.
Colors may also appear different depending on photography, lighting, and display settings.
Such minor differences do not necessarily indicate a defect.
We reserve the right to correct errors in product information, availability, pricing, promotions, or website content.
3. Orders
Submitting an order does not necessarily mean the order has been finally accepted.
Where permitted by law, we may decline or cancel an order for reasons including suspected fraud, payment authorization problems, pricing errors, technical errors, inventory shortages, unreasonable purchasing quantities, suspected unauthorized resale, or violation of these Terms.
If an order is canceled after payment has been collected, an appropriate refund will be issued.
4. Customer Accounts
You may have the option to create an account.
You are responsible for maintaining accurate account information and keeping your login credentials confidential.
If you believe your account has been accessed without authorization, contact service@livqento.com promptly.
5. Acceptable Use
You may not use livqento.com to commit fraud, violate applicable law, interfere with website security, introduce malicious code, attempt unauthorized access, collect data without authorization, submit knowingly false information, impersonate another person or business, or infringe intellectual property rights.
We may suspend or restrict access where reasonably necessary to protect the website, customers, or our business.
6. Pricing and Payment
Prices, promotions, discounts, and product availability may change before an order is confirmed.
Transactions are processed using third-party payment services.
You agree to provide accurate and current payment and billing information.
If an obvious pricing or technical error affects an order, we may contact you and provide an appropriate resolution.
7. Promotions and Discount Codes
Promotions, coupons, discounts, free gifts, and free-shipping offers may be subject to separate terms.
Unless specifically stated otherwise, promotional offers may not be combined and may be modified or discontinued before an order is completed.
Fraudulent, unauthorized, or abusive use of promotions may result in order cancellation where permitted by law.
8. Product Care and Use
Customers are responsible for following applicable care instructions.
Crochet products should generally be kept away from sharp objects, excessive pulling, high heat, prolonged moisture, and other conditions likely to damage textile fibers or decorative elements.
We are not responsible for damage caused by misuse, improper washing, improper storage, unauthorized alterations, excessive wear, or failure to follow product instructions, except where liability cannot legally be excluded.
9. Handmade Variations
Certain Livqento products may include manually crocheted, assembled, sewn, or finished components.
As a result, small differences in stitch tension, dimensions, decorative placement, texture, or shape may occur.
These characteristics can form part of the handmade nature of the product and do not automatically constitute defects.
10. Third-Party Services
Our website may rely on third-party services such as payment processors, ecommerce platforms, analytics providers, logistics companies, and social media services.
Third-party websites and services operate under their own terms and privacy practices.
11. Website Availability
We aim to maintain reliable website access, but uninterrupted availability cannot be guaranteed.
The website may occasionally be unavailable because of maintenance, updates, security measures, network problems, third-party systems, or events outside our reasonable control.
12. Disclaimer and Limitation of Liability
To the extent permitted by applicable law, Livqento and its operator will not be responsible for indirect, incidental, special, or consequential losses arising from use of the website or products where such liability may legally be limited.
Nothing in these Terms excludes or limits liability or statutory consumer rights that cannot legally be excluded or limited.
13. Returns and Shipping
Purchases are also governed by our Refund Policy and Shipping Policy.
Please review these policies before completing an order.
14. Privacy
Our collection and use of personal information are described in our Privacy Notice and Your Privacy Choices page.
15. Changes to These Terms
We may revise these Terms periodically to reflect changes in our services, business practices, or legal requirements.
The current version published on livqento.com applies from its stated effective date, subject to applicable law.
16. Governing Law
These Terms are governed by laws applicable to the operating legal entity and relevant transaction, subject to any mandatory consumer-protection laws that apply in the customer's jurisdiction.
Nothing in these Terms is intended to remove consumer rights that cannot legally be waived.
17. Contact Us
Questions regarding these Terms may be sent to:
Livqento
Legal Entity: Shaanxi Maoyan Tianxiyu Technology Co., Ltd.
Registered Address: Room G141, Unit 2, Building 6, Phase II, Linkong Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China
Email: service@livqento.com
Website: livqento.com